Refund policy

Order Processing and Production

Order Finality: Orders cannot be canceled or modified once sent to production, including changes to shipping addresses.

Delivery Timeline: Orders arrive on average 3-5 weekdays after shipment, but delivery times may vary based on the destination.

Returns and Cancellations

No Returns Policy: All products are made to order and cannot be returned once produced.

Non-Deliverable Items: If an order is returned to the sender due to an incorrect address or refusal by the recipient, the products will be destroyed without refund or replacement.

Damaged Goods

Damage Reporting: The Customer must notify the platform at  maria@mariacamille.com of any damages within 48 hours of delivery and provide photographic documentation in line with the carrier’s terms.

Replacement Policy: Valid damage claims will result in a replacement order at no extra cost to the Customer.

Exclusions: The Platform is not liable for damages resulting from improper handling or delivery failures due to incorrect addresses.

You can always contact us for any return question at maria@mariacamille.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on Art Prints as they are customized for you.  Only damaged items can be exchanged for new prints.